Reviews
Air Conditioner Repair in Breaux Bridge, LA 70517
My only complain is the communication with the after work hours staff. For a business that claims to have 24 hour service, this is very disappointing. I called Friday night 10-28-22 at 11pm. I got a voice message to call another number, so I did. A guy answers the phone I explain to him that the screen has gone black and our AC unit was not working and requested first thing in the morning service and so he took my name and number down. Well, by 10 AM the next morning no one had called or came by and did the service, so i called again and the young lady who answered the call asked if I had spoke with someone, and I told her yes last night gave the guy my name and number, so she said someone should be coming out. I called again 40 minutes later and asked why if I gave the guy my name and number last night and he told me it would be first thing in the morning service have I not heard from anyone yet, I explain to her that I have had a maintenance service contract with y’all for a very long time several years. She said she called the guy that had talk to me the night before and he said he only had my name and number and not my address!!
How can I have a service with you people, you have my name my my number a credit number on file that you obviously know where I live and where to charge me every month but don’t have my address associated with my name and phone number? She told me that the after hours crew may not have had access to that information and that was probably why there was a delay. I find that very hard to believe, but if that is the truth how do you claim to be a 24 hour service company and the people answering your phones after hours do not have access to the name phone number and address of your customers?!?… again communication, this is my only complaint. I hope in the future there is better communication moving forward, thanks.
Sincerely and professionally,
Johnathan N Hebert
jnhlmt@aol.com
337-654-3577
2889 Main Hwy
Breaux Bridge, LA 70517″
Air Conditioner Replacement in Lafayette, LA 70508
“Seth and Rhett, the installers were very professional and explained every step of the installation process. I was also pleased that supervisor Ryan came and made an inspection to make sure the unit etc. was properly installed (which it was). He also explained if the humidity % showed too high that they would come back and make adjustments, not only that but balance heating and cooling for every room. The whole process from the Salesperson to compunction was a pleasant experience.
With guidance from the Salesperson, we made the correct decision.”
Air Conditioner Repair in Lafayette, LA 70508
“good job, with good knowledge and finding the defect in a professional manner and explaining what the problem was and fixing it in a timely manner and well done”
Air Conditioner Repair in Lafayette, LA 70508
“good job, with good knowledge and finding the defect in a professional manner and explaining what the problem was and fixing it in a timely manner and well done”
Indoor Air Quality Replacement in Lafayette, LA 70508
“Nason has performed the semi-annual service on my home more than once as well as upgrades and other specialized service. He is thorough, knowledgeable, pleasant, professional – Excellent!!!”
Air Conditioner Repair in Jennings, LA 705463432
“Always a pleasure having our unit serviced by Nason! He knows his stuff!”
Whole-House Generator Installation in Lafayette, LA 70508
“Seth & Rhett were very professional. They informed us exactly what they were going to do before any work was performed. They answered all of our questions to our satisfaction and made sure everything was clean after the installation. The only way anyone would know they had been here was a generator on the side of the house. We are extremely pleased with the work they performed & would highly recommend them without reservation.”
Air Conditioner Repair in Lafayette, LA 70508-1853
“Nason was very professional, he arrived at the appox time he say he would, he when straight to the problem and AC was back up and running in less than an hour.”
Heat Pump Installation in New Iberia, LA 70563
“Did a great job in a timely manner.”
Air Conditioner Maintenance in Lafayette, LA 70503
“Justin was amazing. Great service”
Need HVAC Service?
Contact the experts at Dave Broussard A/C & Heating.
Call us at 337-221-0574!